Information we collect
Via Social Networking sites
The following information is collected by Rubber Duck Software when you use any Rubber Duck Software game at a social networking site (e.g. Facebook) and is handled as commercial in confidence:
- your first and last name
- your profile picture or its URL
- your user ID number, which is linked to publically available information such as name and profile photo
- the user ID numbers of your friends that are also connected to our game(s)
- your physical location and that of your access devices
- your email address (as provided by you)
Please note that the information we collect varies depending on the game, the platform used and any privacy settings that you may have established using the social networking site.
Rubber Duck Software will collect certain information about customers as part of its product registration process.
If you register with Rubber Duck Software directly, you will be required to provide at least the following information:
- your age or birthday (for age screening purposes)
- your first and last names
- your e-mail address (must be a valid e-mail address for confirmation purposes)
- an account password
If you purchase in-game virtual currency, goods or services from Rubber Duck Software you will be asked to provide the billing and financial information necessary to process your charges, including your postal and e-mail addresses, depending on your payment method by a payment gateway service that is separate from Rubber Duck Software. Rubber Duck Software does not store such information. Your financial data is kept in security by this specialist service. We do keep records of what you purchased and the price and date of purchase.
You may be able to take part in certain activities on our websites or games that give you the opportunity to communicate or share information with other users of our Service. These include:
- participating in player forums and message boards
- posting public comments to other users' profiles
- sending private messages or invitations to other users, either directly on our Site or to their e-mail accounts
- chatting with other users
- group play communications
- posting photos, graphic files or videos
We may record and store archives of these communications to ensure a safe and acceptable level of community interaction as set out in our Terms of Service. You acknowledge and consent to the recording and storage of such communications for these purposes.
Technical and usage information
When you access our websites or play our games, we collect (i) certain technical information about your computer system and (ii) usage statistics about your interactions with our Site and Services. This information is collected through the use of server log files and tracking technologies to collect and analyse certain types of technical information including cookies. Some of the cookies the Service places on your computer are linked to your user ID number(s).
What we do with information we collect
Information collected by Rubber Duck Software is used for its own internal purposes including product registration, product sales, product support and other product services. This may include the following purposes:
- to register your user account
- to administer games
- to identify connections with other users
- to allow user-to-user communication
- to provide technical support
- to respond to user inquiries
- to prevent fraud or potentially illegal activities and enforce our Terms of Service
- to notify users of in-game updates, new products or promotions
- to provide in-game player leader boards and promote in-game achievements
- to resolve disputes, collect fees, and troubleshoot problems
- to analyse trends, user traffic and gather statistical information
We respect your privacy rights and should you wish to delete any information about you that we have obtained from an Integrated Service, you may contact us via our contact form here to make your request. At your request, we will have any reference to you removed in our database within 2 weeks.
Policies Concerning Children
Our Site and Services are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites or games at any time. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
When We Share Information
We will share your information (in some cases personal information) with third parties, that is, parties other than Rubber Duck Software, in the following circumstances:
Friends and other players
In some cases other players will be able to see your username and a game profile. In certain cases your User ID number could be revealed. Access to this information may allow others to view the public information associated with your related social network account.
Your information, and the contents of your private online communications, may be accessed and disclosed (i) in response to legal process (for example, a court order, search warrant or subpoena); (ii) when we have a good faith belief that we are required to disclose the information in response to legal process; (iii) in other circumstances in which Rubber Duck Software believes the Site or Service are being used in the commission of a crime (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction); (iv) when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; and (v) when necessary either to protect the rights or property of Rubber Duck Software including to enforce our Terms of Service or for us to render the service you have requested.
Advertising and 3rd party products/services
We do not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure, typically by "opting in" to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask us to share your personal information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party (other than our service providers) on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on one of our sites.
In the event that Rubber Duck Software undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to Rubber Duck Software's privacy practices will occur as a result of the business transition, we will notify you and others of the business transition prior to transferring your personal information.
Rubber Duck Software provides opt-in, two pass confirmation for its distribution lists. This approach ensures that the recipients of Rubber Duck Software notices have opted into such distributions.
Security of Your Information
Rubber Duck Software implements reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information.
For user accounts registered directly, Rubber Duck Software profile information is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. If you forget the password to your Rubber Duck Software account, the website allows you to request that instructions be sent to you that explain how to reset your password. Third-party payment services in use by Rubber Duck Software are also expected to encrypt the transmission of payment information (such as a credit card number when purchasing virtual goods or currency).
Whilst we take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. If your social network account is hacked, this may lead to unauthorized access to your account on Rubber Duck Software's sites, so be careful to keep your account information secure.
Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
Rubber Duck Software Spyware Policy
Rubber Duck Software's policy on Spyware and Adware is that NO Spyware of any kind will ever be included with any of the products downloaded from this web site. Our products will never install any tracking software on your system or collect personal information about you and your browsing habits.
Specifically, Rubber Duck Software asserts that the Rubber Duck Software website and associated programs;
- Will never use spyware
- Will only collect personal information with your knowledge and permission
- Will take reasonable steps to ensure the security and privacy of your personal information
If you choose to download software from our website, we assert that no other programs are being downloaded with it. You will be downloading only the program you requested.
Files available for download from the Rubber Duck Software website are scanned for worms, trojans, and viruses with the latest anti-virus programs and definition files to ensure that every file is clean.